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FAQ

First Call Heating & Cooling and Our 
Frequently Asked Questions

Since 1939, First Call Heating and Cooling has served Portland, OR, and the surrounding areas with HVAC expertise. Our team of professionals is licensed, bonded, insured, BBB-accredited, and passionate about serving customers. Our full-service company provides help with residential heating and cooling systems.  For assistance with HVAC installation and repair, contact First Call today.

 Detecting and resolving issues with your heating system can be difficult. Here are the most frequently asked questions and answers about heating HVAC systems:

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  • Cooling

    • What should I do if my AC is not cooling my home?
      If your AC system isn’t cooling your home adequately, check the thermostat settings to ensure it’s set to a temperature lower than the current room temperature. Ensure the thermostat is in the cooling mode, not on a fan-only setting. Next, inspect the air filter; if it’s dirty or clogged, replace it to improve airflow. Ensure that the circuit breaker for your AC unit is not tripped. If these steps don’t resolve the issue, contacting an HVAC professional is best.
    • What are the benefits of having my AC system serviced annually?
      Annual AC maintenance improves energy efficiency, prevents major breakdowns, and prolongs the lifespan of the AC system.
    • How much does it cost to fix an AC problem?
      The cost of AC repairs can vary widely depending on the specific problem, the age and type of your AC system, and location. Minor issues like replacing a capacitor or cleaning coils may cost a few hundred dollars, while major repairs such as compressor replacement could cost several thousand dollars.
    • What are the most common AC problems?
      Refrigerant leaks, dirty or clogged air filters, faulty thermostats, electrical issues, frozen evaporator coils, blocked condenser coils, and drainage issues.
    • How do I know if my AC system is not working properly?

      You can identify several signs that indicate your AC system is not working correctly. One of the most common signs is inadequate cooling; if your home isn’t reaching the desired temperature, it could be due to a problem with your AC. Additionally, unusual noises like banging, hissing, or grinding sounds from the AC unit can signal trouble. High humidity levels inside your home, despite the AC running, may also be an indicator.

  • Heating

    • What should I do if my furnace is not blowing hot air?

      Check the thermostat and air filter. Then, verify that the furnace’s circuit breaker is not tripped. You can then inspect the pilot or ignition system. If none of these options fix the problem, contact an HVAC professional.

    • What are the benefits of having my heating system serviced annually?
      Improved efficiency, extended lifespan, enhanced safety, ensured comfort throughout the heating season, and warranty compliance.
    • How much does it cost to fix a heating problem?
      The cost of heating system repairs can vary widely based on the nature of the problem and the system type. Minor issues like thermostat or air filter replacement may cost a few hundred dollars. However, major repairs such as replacing a heat exchanger or blower motor can cost several thousand dollars. Typically, residential repairs are cheaper than commercial HVAC repair installation.
    • What are the most common heating problems?
      Thermostat issues, clogged or dirty filters, ignition or pilot problems, faulty blower motor, broken heat exchanger, leaking or blocked ducts, and fuel supply issues.
    • How do I know if my heating system is not working properly?
      If your home isn’t reaching the desired temperature or it takes a long time to warm up, your heating system may have a problem. Cold spots or significantly colder rooms can indicate an issue with your heating system’s distribution. Strange sounds like banging, clanking, or whistling from your heating system can signal trouble. A sudden spike in your heating bills without a corresponding increase in usage can indicate inefficiency or malfunction. Lastly, if your heating system turns on and off rapidly, it may struggle to maintain the set temperature.
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